Last updated: 26 January 2018 (version 2)
IMPORTANT INFORMATION: These are the terms and conditions of the agreement between us, PayrNet Limited, Kemp House, 152 City Road, London, EC1V 2NX and you, the person entering into the agreement in relation to your Trezeo Account. Please read these Terms and Conditions carefully before activating your Trezeo Account. These Terms and Conditions shall apply to all Customers.
Definitions & Interpretations
“Trezeo Account”: a non-interest bearing electronic business account which is issued by PayrNet Ltd maintained for the sole purpose of enabling Transactions;
“Authorised”: the act of authorising the payment transfer by successfully registering and submitting a payment command;
“Available Balance”: the value of unspent funds held on your Trezeo Account and available to use;
“Business Day”: Monday to Friday, 09:00 to 18:00, excluding bank and public holidays in the United Kingdom
“Customer”: the person who has applied successfully for an Account and who is the legally and financially responsible person to whom the Payment Services are provided by us;
“KYC”: Anti-Money Laundering Regulations’ Know Your Customer regulatory requirement
“Payment Services”: means all payment and e-money services and any related services available to the Customer through the use of the Account and/or Card;
“Security Details”: the personalised security details of your Account, including your username, passwords, login and other security details relating to your Account and including any PIN codes or other security features of a device on which your Account is enabled;
“Transaction”: means any use of the Account including but not limited to: (i) making a payment from the Account to a third party via payment transfer or standing order and (ii) receiving a payment from a third party into the Account.
“Trezeo”: means Trezeo Limited, being a company registered in Ireland under company number 586176, having its registered office at Digital Exchnage, Crane Street, Dublin 8, D08 HKR9, Ireland and UK Establishment registered at International House, 24 Holborn Viaduct, City of London, London, EC1A 2BN
“Trezeo Terms”: means the contract between you and Trezeo, as may be amended from time to time;
“Unique Identifier”: means the combination of letters, numbers or characters we ask you to provide to us in order to identify unambiguously the other payment service user to the Transaction, or their account, which may include:
“we”, “us” or “our”: PayrNet Ltd as the e-money issuer; and
“you” or “your”: the Customer who has been provided with a Trezeo Account for use in accordance with these Terms and Conditions.
Your Agreement with Us
Use of the Services
Managing & Protecting Your Account
Right to Cancel (“Cooling-Off”)
You have a right to withdraw from this Agreement under the following conditions:
Our right to terminate or suspend your Trezeo Account
Refunds for Transactions
The Terms and Conditions
Statements, notices and other communications to you may be sent to the mail or e-mail address provided by you or by postings on the website or other reasonable means. Statements, notices and other communications you make to us may be made to the Trezeo Customer Care Team using the details set out in clause 2, or to PayrNet Limited using the details set out in clause 2.3.
If any provision of this Agreement shall be found by any Court or administrative body of competent jurisdiction to be invalid or unenforceable, the invalidity or unenforceability of such provision shall not affect the other provisions of this Agreement and all provisions not affected by such invalidity or unenforceability shall remain in full force and effect.
Your funds are held in segregated accounts in accordance with relevant legislation and will receive protection under law in the event that PayrNet became insolvent. This means that if PayrNet became insolvent, your e-money funds will be ring fenced from claims made by any other creditors.
Regulation & Law
Additional terms arising from your relationship with Trezeo